I had really a poor customer experience. I was given from my company a Volagratis voucher for 100€ for flights. I had tried to book on Volagratis but at the end I put the Voucher number and for some IT issue I was charged the full 120€ amount and not just the 20€ with the voucher. I have then asked to customer service to use the voucher and that the disservice was caused by an IT issue, but I did receive the worst and uncaring service. I had the doubt the Volagratis is here to cheat on people.At the end of the day I have reused the voucher by I did lose 50€ between extra margins of Volagratis on Ryan air. Honestly I did lose another 50 € since I had booked with Volagratis a Ryan air flight with 2 small baggages, thinking they could be carried on board..I discovered at the gate that I had to check in the 10 kg baggage and was fine 50€. Really an experience that questions the need for such companies. I am still open for a damage refund, but more than this I invite to reflect on the customer experience. Tommaso Rossi
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Offrire agli utenti un servizio su misura, pratico e che risponda alle esigenze di ogni viaggiatore. Dal 2004, Volagratis ricerca e compara tantissimi prodotti e servizi legati al viaggio, come voli, hotel, pacchetti volo + hotel, crociere, noleggio auto. Oggi Volagratis è parte di lastminute.com group, leader europeo nel settore dei viaggi online e del tempo libero.See more
