In July 2020, I purchased a ticket from Milan to Tashkent via Moscow from Volagratis. The flight was supposed to be with Ural Airlines. But then the company cancelled the flight and I was given an option either to book another flight or to request a refund. I requested a refund, and Volagratis told that they had received my refund request and they had been handling it. But after some time, when I checked the status of my request, it appears that my refund request disappeared, and there was a notice (again): "This booking has been cancelled. To arrange an alternative flight, please call the airline directly. If you'd prefer to request a refund instead, you can do so by clicking the button below." Puzzled, I made another refund request. Volagratis again said they had received my refund request and they had been handling it. Again, after some weeks the same thing repeats: my refund request disappears. It is September now, but I still have not received my refund. This is the worst online travel agency I have ever seen. I am never going to use the fraudulent services by Volagratis, lastmiute or BravoFly again.
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Offrire agli utenti un servizio su misura, pratico e che risponda alle esigenze di ogni viaggiatore. Dal 2004, Volagratis ricerca e compara tantissimi prodotti e servizi legati al viaggio, come voli, hotel, pacchetti volo + hotel, crociere, noleggio auto. Oggi Volagratis è parte di lastminute.com group, leader europeo nel settore dei viaggi online e del tempo libero.See more
