We bought our EUROWINGS plane tickets on volagratis and in the travel documents was written clearly “luggage included 23 kg” (Bagaglio in stiva incluso, del peso di 23 kg) on both the departure and return flights, but when we arrived to the airport Eurowings told us since we are priority 2 the luggage is NOT included and to pay immediately 100 euro or they would not make us board the plane! There was no alternative for us than to pay additional 100 euro on top of the 678 euro we already payed for 2 return tickets to Düsseldorf. Other passengers were also in the same situation as ours. From our view, both EUROWINGS and volagratis are earning money by cheating their clients. Perhaps they should find another business.
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Offrire agli utenti un servizio su misura, pratico e che risponda alle esigenze di ogni viaggiatore. Dal 2004, Volagratis ricerca e compara tantissimi prodotti e servizi legati al viaggio, come voli, hotel, pacchetti volo + hotel, crociere, noleggio auto. Oggi Volagratis è parte di lastminute.com group, leader europeo nel settore dei viaggi online e del tempo libero.See more
