volagratis.com

Pay for a flight home for Xmas - booking cancelled weeks before!

I booked my flight to the USA in September and I've been on the phone with their customer service team 20 times and sent multiple emails to coordinate and secure my flight. The end result? They cancelled my booking from Italy to the USA and sent me a refund just weeks before my departure date for the Holidays. Furthermore, they first said I requested the refund and then they said that Swiss had cancelled my booking. I called Swiss and they said they received a request from Volagratis for the reimbursement. My partner who bought his flight directly from the airline once the USA reopened their borders had no change in his booking. Their customer service cannot do anything and they can't pass you to a manager. In fact, it seems like they like arguing with customers and even seems they are trained to argue with customers. One time a customer service rep hung up with me while I demanded her to either help me or send me to a manager. I was promised a call back from a manager and after waiting for days, I instead received an automated email a few days later saying my reimbursement was in the final stages. Not only did they not offer me a sufficient amount to buy a flight at the prices today (a few weeks before Christmas AKA +1,300 euro), but 20 euro LESS than what I paid. I purposefully bought my flight in September to avoid paying thousands of euros for a flight, but looks like I will have to anyway... but rest assured it will not be through Volagratis. It's much more worth it to pay more directly from the airline, even if it's a couple hundred euro more, at least you know you'll be on the flight! Save yourself the stress... you'll end up paying the difference and more!

Date of experience: Nov 29, 2021