I got a round trip flight ticket for €165, and I made sure to pay the extra fee to ensure full flexibility and cancellation. Nontheless, when I wanted to cancel the flight, I was reimbursed for only €90 in the form of a VOUCHER. It was "mentioned" in "terms and conditions" that the reimbursement does only include the flight fee itself but nothing else, and you'll get the refunded amount as a voucher, definitely not to your bank account. I find it awful.
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