I booked a trip to Greece through Vola Gratis using a graduation gift voucher, expecting a smooth experience. Instead, it was frustrating from start to finish.After booking, I didn’t receive the check-in information. The confirmation email referenced a Booking.com reservation, but I was missing the required PIN. Despite multiple attempts via Vola Gratis’s support chat and even trying to contact the property owner, I couldn’t get the necessary info until days of back-and-forth emails later.When I finally arrived, the apartment was filthy — dust everywhere, smelly towels, mold on the bathroom door, and dirty dishes. It was completely unacceptable.I reported everything immediately. Customer service asked me to wait, then offered a €50 voucher while they looked into it. After 28 days of silence, I followed up, only to be told my refund was denied — in an email I never received. To add to the confusion, they mentioned “lastminute” for no clear reason.Vola Gratis failed both in support and in ensuring the quality of the accommodation. I trusted their platform, but the experience was a waste of time, money, and effort. I have requested a refund and got it declined because they issue it only when the actual accommodation issues it.
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Offrire agli utenti un servizio su misura, pratico e che risponda alle esigenze di ogni viaggiatore. Dal 2004, Volagratis ricerca e compara tantissimi prodotti e servizi legati al viaggio, come voli, hotel, pacchetti volo + hotel, crociere, noleggio auto. Oggi Volagratis è parte di lastminute.com group, leader europeo nel settore dei viaggi online e del tempo libero.See more
