I bought from them before a couple of times, there were always hiccups but they were alright in the past.They have yet to ship my latest order, a month and a half passed since I ordered a few cable tips. Safe to say I will not be getting my order this year, if ever. I wrote to support, took them over a week to reply and they assured me I'll get the package this week, yet the order is still not shipped to this day.Since I ordered I periodically checked the website, the products appear to all be in stock and they continue to have deals, yet they do not ship out older existing orders.EDIT: I have seen your reply with the lost to sea. There has been NO reach out from support to me explaining this. To the contrary, I have sent 3 or 4 messages to support, in different weeks, from different emails, even from the website form and I was answered only once, saying that the order will be shipped "next week" (2 months ago).EDIT #2: I have since been contacted by the owner saying that they are short on the tips I ordered, but he can make it up to me by sending me 2 cables which contain tips instead. I accepted the offer, they got to me in about 2 weeks or so. Moreover, they sent 3 cables each with magnetic tips. The customer support also replied, suddenly very helpful and responsive.Now this is not the first time that things move incredibly slow. If it was, I would have given them the benefit of the doubt. I can't understand how for almost half a year I haven't been replied to, then after I do a chargeback and I write a negative review I suddenly get contacted.The quality of the products are really good, if only the support & interactions were half as good as the quality...
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