I have ordered several times. The products are always great.They suffer from logistics issues and growing pains. They always try to do things well, but sometimes it falls short (in the service, not the products). They are understanding and factual, plus they took feedback and promised it to be considered for improvement of future activities. They want to do well, they just haven’t grown to match their abilities to their ambition, yet.Just remember, it will be the little things that get in the way of a perfect service. Such as: Launching things in the week between different dates for the clock changes between the US and Europe, was a bad choice. It just made their lives more difficult as they failed to be self-consistent in their launch materials. Any other week and their not checking what the actual time differences round the world would be, would never have been noticed, but they chose that week and when their assumptions fell short, they got noticed. Delays in actual launch. If you bother to give a launch date/time down to the hour, don't then launch 2+hours late. Surely, if you can decide your launch will be at 11am, then you can program your system to start at 11am, not 1:15pm. If you could not be sure of launching to the minute, why give more precision that just a launch date (no time)?They have probably fixed this now, but back in the pandemic they had serious delays, yet they took payment then said nothing. It took me contacting them and suggesting I would cancel the payment with my card issuer to get them to say anything at all and give an explanation and actual ship date. Just telling me there was a delay and it would be shipped on x date would have made the whole thing much more pleasant, instead of leaving me in the dark with the possibility that they took the money and ran. They didn’t, and I got my items and it all worked out eventually, but much better communication would have removed the issue entirely.Like I said, it's the little things that will catch you. The products are great and you will get them and enjoy using them, just don't expect a zero-glitch experience before they arrive.
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