I placed an order for the Volta MAX 240W Cable on November 29, 2024, and paid $42.50. According to their website, Volta Charge Pty Ltd promises expedited shipping within 2-3 business days for U.S. orders only. Moreover, their website explicitly states that they offer expedited shipping, and one of their agents also confirmed this via communication. The email invoice I received stated 3-7 business days. It's been over 25 days, and I haven't received my order.The CEO claimed that the product was a preorder item, contradicting the information on the product page, which stated 'First Batch Shipping in December. Order and get yours.' The email invoice also failed to mention that it was a preorder item.A clear preorder label typically includes language such as 'Preorder now,' 'Expected shipping date: [insert date],' 'This item is not yet available,' or 'Ships in [insert timeframe].' The product page and invoice lacked clear labeling, leading me to believe the product was available for shipping.Furthermore, the CEO's communication contradicted the promises made by their agent. Initially, I was promised expedited shipping, but the CEO later informed me that they were waiting for a shipment from China, expected to arrive on December 16th, and requested an additional 5 business days to fulfill my order. I granted this request, but unfortunately, I haven’t received my order.The lack of transparency, inconsistent communication, and unmet promises from Volta Charge Pty Ltd have been frustrating. Despite assurances, the company failed to meet its promised shipping timeframe.As a customer, I expect timely delivery, clear communication, and transparency about product availability. Unfortunately, Volta Charge Pty Ltd has fallen short of these expectations.Due to my disappointing experience, I would caution others against ordering from this company. Until they improve communication, customer service, and shipping times, I would not recommend Volta Charge Pty Ltd.The CEO claimed that the product was a preorder item, contradicting the information on the product page, which stated 'First Batch Shipping in December. Order and get yours.' The email invoice also failed to mention that it was a preorder item.A clear preorder label typically includes language such as 'Preorder now,' 'Expected shipping date: [insert date],' 'This item is not yet available,' or 'Ships in [insert timeframe].' The product page and invoice lacked clear labeling, leading me to believe the product was available for shipping.Furthermore, the CEO's communication contradicted the promises made by their agent. Initially, I was promised expedited shipping, but the CEO later informed me that they were waiting for a shipment from China, expected to arrive on December 16th, and requested an additional 5 business days to fulfill my order. I granted this request, but unfortunately, I haven’t received my order.The lack of transparency, inconsistent communication, and unmet promises from Volta Charge Pty Ltd have been frustrating. Despite assurances, the company failed to meet its promised shipping timeframe.As a customer, I expect timely delivery, clear communication, and transparency about product availability. Unfortunately, Volta Charge Pty Ltd has fallen short of these expectations.Due to my disappointing experience, I would caution others against ordering from this company. Until they improve communication, customer service, and shipping times, I would not recommend Volta Charge Pty Ltd.Update:Today, I received a message from the CEO of Volta Charge Pty Ltd, banning me from their Discord group. This action came after I expressed my frustration with the delayed shipping and poor communication.The CEO's response was dismissive and dishonest. The CEO claimed that I was aware of the preorder status and the potential delays, but this information was not clearly stated on the product page or invoice.Furthermore, the CEO's tone was condescending and unapologetic. He seemed more concerned with silencing me than addressing the legitimate issues with their business practices.Notably, I received an order confirmation email dated November 29th, which mentioned November 30th in the body. However, this email did not provide clear indication of preorder status or delays.The fact that they refunded my order does not make up for the poor communication, dishonest marketing, and unprofessional behavior. I would advise others to avoid Volta Charge Pty Ltd at all costs.
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Power any device with a micro USB, USB C (Universal/Android) or Lightning port (Apple) as VOLTA features cross-device compatibility. 1 cable for all devices.
