I have used their cables for years and been happy with them. The tips wear out, but that's to be expected.I was running low on tips, so I ordered a bunch of stuff, mostly spare tips, sometime before Christmas. They contacted me that they had lost a shipment to the trouble in the Red Sea and that it would take some time before they could deliver. I was okay with that. At this point they had already charged me the money for the purchase.They later officially discontinued the product category from which I had ordered items. I did not get any communication regarding my order, so I presumed they would fulfill outstanding paid orders.After five months, I contacted them about a status update and was informed that my order could not and would not be fulfilled, notably I could not get the extra tips that I wanted for my existing cables. We negotiated an alternative order which pointedly for me did not include any cables, only tips since the cables are worthless without tips and I already have all the cables that I need. I was given a list of items to confirm, which I did, and then those items plus some cables were shipped, the cost of which I was not refunded. I objected to this and negotiated a return of the cables. I sent the cables after which nothing happened for months. The package has now been returned to me by the courier. At least they did pay for the postage.TL;I cannot recommend buying their product.They discontinue tips for their cables which is like discontinuing toner for a printer: Essentially planned obsolescence. If they just discontinued the cables but kept selling the tips, that would be perfectly fine.Customer service has been a mixed experience. They handled one RMA case well, but my experience with this order has been nothing short of abysmal.They shipped me cables I did not want after the tips became unavailable, and now they apparently refuse to take them back.EDIT in response to Volta's reply:My customer service case has since been resolved, shortly after I posted this review. I will keep the review as is because that was the experience I had, and if public complaining on Trustpilot is necessary, it's a failure.My point on discontinuing the tips still stand. The cables have been sold with a set of specs which are still valid today. They are good quality, I have had no cable break or even noticably degrade in quality over the five years I've used them, I can't even tell the newer ones from the older ones, bought years apart. I still use them for the same devices for which I bought them in the first place, as well as other fitting applications. They are still useful, and would continue to be for years and years if I could get the disposable parts. By all means, move with the times, discontinue old cables, but please keep selling the tips. The tips are disposable, they are expected to wear out, and as such should remain available for people who bought the main product on the promise that it would last them a long time.
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