volte.shop

My Lender Stalked & Harassed me after Scamming me

I was nervous renting my first dress, so I tried it on first at a designer store before booking with The Volte. The dress arrived a day late, which I thought was unreliable, but I was relieved that I had purposely ordered it a day earlier just in case. The dress was crunches up in a parcel bag, without any other protection over it.I was in disbelief when I saw the dress. It was dirty, had a rip with botched up stitching (not exactly 'Luxury' as the lender promotes on her page), had hair all over it and was also 2-3 sizes too big which did not make sense given I had tried the dress on previously. The size tag had also been ripped off. The biggest shock to me was the quality, it was not the same material that I had tried on in store and did not have the same boning structure in it. I knew for sure it was a mock off dress.A concept that was created to be easy for finding a dress soon became so stressful. I spent the evening before my event scrambling to buy a dress - ending up spending hundreds of dollars when I really went on the Volte to save these costs. During my hire period, I notified the lender as well as the customer service team. Providing every piece of evidence they requested including time stamped photos.To put it simply, they were shocking to deal with and I don't even know how they are still in business. They kept deflecting every single one of my points of concerns with 'As per our terms and conditions'. They did not address any of the concerns and instead kept defending the lender by saying things such as 'The lender said you were the one to rip the dress' and 'The lender denies the allegations so we cannot refund' DESPITE the photo evidence. I even provided a receipt of the dress i purchased. I was outraged that someone would do such a thingThis went on for 4 weeks, going back and forth with their denial. It also took them days to reply and once they had run out of reasons as to why they could not refund me, they then said 'its because it has now been passed 10 days. Umm it took them so long to respond to me, I had given everything they asked for AND raised the issue the weekend of my hire. How dare they. I told them I would not return the dress until my issue was escalated. Paying $150 for a dress that was in this condition and also FAKE is appalling. After 4 weeks of this, the lender stalked me online, found my workplace via LinkedIn, called them and harassed them verbally. She also accused me of being a thief to them and asked why they would hire me ect. On this same day, she had requested to follow me on instagram and to my surpise she was harrasing me via dms and had my private linked in page on her story, defaming me for theft.It is against the websites policies for the lenders to contact the customers outside of the website platform, let alone to threaten, harass and publicly defame them.I am so glad I held strong as they finally refunded me *under the condition I didnt press charged to the lender*.This site is so dodgy, unreliable and I am so disgusted by all of this...

Date of experience: Feb 28, 2025