I had a very disappointing first experience with The Volte. I rented a dress that was listed as “ Condition New (With Tags)”. When I tried on the dress I noticed extensive and obvious damage on the dress. I reached out to the lender (out of good faith it was an accident) within 15 mins of receiving the dress - she denied there was any damage but eventually said there was loose appliqué and I could sew this down to secure it. I then reached out to The Volte customer service, who said they could offer me a full refund if I sent back the dress the following morning. Once I did that and sent proof of postage, they revoked the refund offer and said they are talking to the lender as this could fall under “normal wear and tear”. I’m not sure how loose appliqué that needs securing is normal wear and tear. Nor should a customer have to do this. I feel extremely misled that I’ve sent back the dress under the guise I would get a refund, but now have potentially paid for a dress that was damaged and had it for less than 12 hours. What a dodgy business.
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Volte est une jeune marque de vêtements et accessoires trendy destinés aux cavaliers et citadins.
Nos produits sont fabriqués en France 🇫🇷 à partir de matières premières 🌿 bio ou recyclés.
Le petit + ? 🧵 Chaque pièce est brodé avec amour d'un joli design.
Rdv sur www.volte.shop pour découvrir nos pépites !
La Team Volte 💕
