I purchased a Moissanite 10K solitaire ring. It took over 5 weeks to arrive. I had written to the company customer service prior to receiving a shipped notification asking to cancel the order. And then like magic the next day I received notification that it was shipped. I asked for a refund and Voogmechic wants to keep a 30% restocking fee and wants me to pay and additional $30.00 for a return label. The quality is cheap and disappointing. Weeks later I am still getting the run around for the return address and instructions. I don't recommend this company to anyone. They are not reputable as their website states and Voogmechic has extremely POOR customer service. Customer satisfaction is not a priority for this company.
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At VOOGME, our commitment is crystal clear: to deliver exceptional, high-quality jewelry at the right price. Our journey is inspired by passion, a love for conscientious moissanite jewelry, and the belief that elegance should be within everyone's reach.
