I ordered a beautiful, radiant-cut, 5.5 ct Moissanite ring in 14k gold, and I do love it! I found customer service to be extremely polite and helpful, and they always got back to me within 24 hours, sometimes sooner. I had contacted them to ask if my ring could be made larger than the sizes offered (I needed an 11 and a half)) and they wrote back yes, and that there would be no extra charge! I had also written to ask when it would be arriving, and got a prompt response saying it would arrive the next week after my message. When I received it, I had trouble finding the '14k' engraving mark inside the band, and got a quick response with a picture of another ring's engraving in its band so I knew where to look. The engraving in mine was there, but was lightly engraved so I had to use my magnifying glass to see it. But it's there! I received it exactly 19 days after my placing the online order, which I think is fine for something coming from China to the States. The packaging was gorgeous, not that that part is so important. But it was, if you are giving it as a gift. I was nervous ordering from a company I did not know, but my ring is sparkly and gorgeous and I will be a repeat customer! Thank you, Voogme!
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At VOOGME, our commitment is crystal clear: to deliver exceptional, high-quality jewelry at the right price. Our journey is inspired by passion, a love for conscientious moissanite jewelry, and the belief that elegance should be within everyone's reach.