DO NOT ORDER from this company! Customer service is TERRIBLE…they are located in China and only respond maybe every 24 hours at best. And they get nothing accomplished except wasting your time via email with ‘nothing’ responses such as trying to get you to select another item. Then when I said I didn’t not want any other items which took over a week of going back and forth with them, they tell me I have to pay $30 to return the necklace. I said no and they said they would then allow me to pay $15. Very sketchy company! And the kicker is.. I am still going back and forth with them via email to return the 2 items and get my money back (almost 2 months later). I ordered a sterling silver link necklace and a 4 prong pair of stud earrings. The studs were too large but looked okay otherwise and the necklace looks cheap. I am out $300 now but I am still arguing with them for refund. The latest is they want me to pay $15 per item for return upfront and THEN they will issue me the refund on Monday because ‘their system isn’t working right now’. I said just reduce the money you owe me by $30 when you issue me the credit. Honestly, I don’t think these people will ever issue me a credit - even after I return the items. STAY AWAY! SCAM! I never write reviews but feel the need to warn people.
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At VOOGME, our commitment is crystal clear: to deliver exceptional, high-quality jewelry at the right price. Our journey is inspired by passion, a love for conscientious moissanite jewelry, and the belief that elegance should be within everyone's reach.
