I received my Vortex wand and was excited to try it out immediately. I used the comb attachment, but it didn't seem to be working. I tested out a different attachment and it worked. I reached out to customer service via email and they responded within 24 hours. They asked me to send a brief video of the problem, and when they were able to validate it, they sent me a new comb attachment. Their customer service was a great, easy, and quick experience.
I've been using it almost daily and can't wait to see results!
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