I ordered a phone from a service, and it’s been stuck at the courier's depot for 9 days due to an unexpected issue. While it’s not the service's fault, my experience has been disappointing. I contacted them three times; the first representative claimed delivery was attempted (which it wasn’t) and assured me it would arrive the next day. When it didn't, I spent over 1.5 hours trying to resolve the situation. They told me to wait for another day or contact the courier, which seems impossible. Today, they informed me that my case has been escalated and I should expect to hear back in 7-11 working days. This means three weeks without the phone I’ve paid for. I can’t even log into my account to cancel since they sent a verification to the phone I haven't received. The representative I spoke with today said I just need to wait a bit longer. Thankfully, I didn’t need the phone for work, or I would have faced significant losses. If I could give zero stars, I would. I strongly advise against using this service!
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