I booked two separate trips for a holiday to Thailand in October, paying over £2000 in deposits. I confirmed the names and dates carefully. However, the booking confirmations omitted the last two letters of the last passenger's surnames. I contacted the company immediately, but it took a week to respond, only to say it would cost an additional £1000 each due to reissuing flight tickets. I’ve been calling and emailing, receiving rude responses that unless I prove I didn't make the errors, they won't assist. To cancel, I’ll need to pay them more! This situation is incredibly upsetting and stressful, especially when this holiday is meant to be a much-anticipated family break after a challenging year. The airline would make this simple change for free, but they can’t assist until 96 hours before travel, and the company states that the flight booking details are confidential. Managers don’t speak to customers, and I’m tired of getting impolite responses.
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Concept unique lancé en France en 2006, Voyage Prive est le 1er site de ventes privées de voyages.
Club privé on-line, nous proposons à nos 18 millions de membres, une sélection de voyages, séjours et loisirs haut de gamme au meilleur prix garanti avec des tarifs pouvant aller jusqu'à -70%.
