I’m worried this was the worst decision to book with them. I wish I had read reviews beforehand since they have no customer service. I tried the chat function that claimed a 2-3 minute wait, but after 45 minutes, I still had no response. I found a number to call, and while the person answered my questions, they were not very understanding about the wait. I attempted to book an optional trip included in their pre-sale info and confirmation email, but was told the itinerary is subject to change. I understand changes can happen, but nothing should alter a month in advance. This feels like a trading standards issue. I also mentioned dietary requirements over the phone, but was told to submit a request to the hotel despite needing it for both a Cairo hotel and a Nile cruise. I’m still waiting for confirmation on my meals! Additionally, I called about my daughter’s title being incorrect on the British Airways confirmation, but was told it must go through my travel agent. I’m still waiting for help, as the call handler couldn’t assist. Their website claims availability from 9-5, but the message says they won’t answer until 11am! I have requested to speak to a manager, but apparently, they don’t interact with customers! This trip is supposed to be a dream for my daughter and me, costing a lot of money, and now I’m anxious about potential issues!
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Concept unique lancé en France en 2006, Voyage Prive est le 1er site de ventes privées de voyages.
Club privé on-line, nous proposons à nos 18 millions de membres, une sélection de voyages, séjours et loisirs haut de gamme au meilleur prix garanti avec des tarifs pouvant aller jusqu'à -70%.
