I can honestly say this is one of the worst companies I have ever dealt with. If you seek a travel provider that values customers or shows any empathy, look elsewhere. Their customer service is abysmal; no one is willing to help, and the advice given is consistently poor. The issue is related to my wife’s pregnancy, making it unsafe for her to travel now. I called to request a flight change for safety reasons, and the experience was absurd: • Conflicting Information: Initially, they said they couldn’t change the flight because the airlines wouldn’t allow it. • The “Policy Change”: When I mentioned contacting the airline directly, they suddenly claimed it was their policy not to change package holidays including flights. It’s ridiculous to hide behind the airline until challenged. Cancellation and Fees: When I realized they wouldn’t accommodate an amendment, I inquired about cancellation. I was told the cancellation fee would be one-third of the total holiday cost, which is outrageous. To make matters worse, the agent washed her hands of the situation, telling me to speak to my insurance as there was nothing more she could do, despite not helping me at all. Zero Support: After consulting my insurance, I called back to officially request cancellation, only to be told by a different representative that he couldn’t process it and could only direct me online. What kind of backwards company refuses to handle a cancellation over the phone after a customer has struggled with them for days? They show no interest in helping customers; they only care about taking your money and complicating matters. Save yourself the stress and book elsewhere.
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Concept unique lancé en France en 2006, Voyage Prive est le 1er site de ventes privées de voyages.
Club privé on-line, nous proposons à nos 18 millions de membres, une sélection de voyages, séjours et loisirs haut de gamme au meilleur prix garanti avec des tarifs pouvant aller jusqu'à -70%.
