Positive reviews often highlight the high scores from the inspection authority, implying that the concerns of former staff are invalid. Ironically, many of those now dismissed or insulted were present during those inspections and contributed to achieving those scores. It raises the question: how do our experiences suddenly become irrelevant? Using inspection scores as a defense against legitimate concerns does not prove anything. Those scores are merely a snapshot, failing to represent daily behaviors, bullying, intimidation, or the toxic atmosphere staff endured after the inspectors left. Anyone who worked there understands the difference between the inspection day and the rest of the year. It’s disheartening to see individuals use those scores to undermine struggling staff, especially when some of them have previously complained about the bullying, admitted to feeling mistreated, and now defend the very environment they once criticized, all for the sake of loyalty. Awards and numbers cannot erase the experiences of staff, nor do they eliminate the high turnover, constant fear, or the way concerns were dismissed. The workplace can look good on paper while being deeply unhealthy behind the scenes. For anyone considering employment here, know that those of us speaking out were present during those inspections and witnessed what the inspectors never saw. One distressing incident involved a young pregnant staff member being harshly reprimanded over a trivial matter, leading to her humiliation. Sadly, some staff watched it unfold, treating it as entertainment. This reflects how distorted the environment has become—people either adapt to the bullying or join in to stay on the so-called 'safe side.' We refrained from posting reviews when requested, as it felt disingenuous. Those posting glowing reviews are often the same individuals who protect a bully. It’s sad but understandable how such behavior goes unchecked. Reflect on this: is this the conduct of a caring person? By not reporting issues and claiming everything is fine, you contribute to the ongoing abuse. In this workplace, silence is rewarded, and those who speak out are marginalized. Think carefully before joining, and don’t assume that a polished image reflects the reality behind closed doors.
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Voyage Care is a sector leading provider, with over 35 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.
