I worked for Voyage Care in Edinburgh and want to be absolutely clear: the leadership — particularly the area manager overseeing multiple services — has created a toxic, bullying culture where staff are treated with contempt.She is aggressive when challenged, lacks any genuine compassion, and will actively target anyone she sees as a threat. She’s employed her own partner and close friends into key positions, creating an inner circle that shields her from accountability. This leaves frontline staff unsupported and silenced.After disclosing my ADHD and Autism diagnoses, the support I once had vanished. I was treated differently, isolated, and left with no option but to resign for the sake of my health and wellbeing.Her focus seems to be more on protecting her image than supporting either staff or residents. She creates glossy "inspirational" newsletters for visitors and senior management, prioritising these over real care. Even when the activities are unsuitable for service users, staff are pressured to drag them along just to create photo opportunities. If you speak up or resist, she retaliates — often aggressively.It's clear from the large number of negative reviews and complaints already available online that this isn’t an isolated experience — and yet nothing changes. The same managers are in place, the same concerns are raised repeatedly, and they continue to be ignored. The culture is broken, and the people suffering the most are the staff and the vulnerable individuals they care for.Many of the positive reviews here were written by staff during shifts under pressure from management I witnessed this first-hand.This is not what care should look like.
Claim your business profile now and gain access to all features and respond to customer reviews.
Voyage Care is a sector leading provider, with over 35 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.
