This organisation (Swindon Wiltshire branch- particularly difficult to deal with is Sam Arnold. She is a bully who has no respect for vulnerable adults and only cares about her job title) presents itself as person-centred and family-inclusive, but that was not my experience at all. Concerns were raised repeatedly and were met with dismissiveness, defensiveness, and a complete lack of meaningful response.The formal complaints process—described as a four-stage procedure, is a lie— it was effectively shut down at the first stage. There was no escalation, no investigation, and no transparency into serious allegations. Staff seemed more concerned with avoiding blame than addressing clear issues.Communication was poor, important information was withheld, and there was a clear reluctance to involve family or respond to reasonable questions. It felt as though raising concerns was treated as an inconvenience, rather than part of ensuring safe, effective care.If you're considering this provider, be prepared to chase answers, monitor everything closely, and advocate hard—because you won't find proactive accountability here. AVOID, all they care about is making money, they certainly do not care about vulnerable adults. They have a disgraceful and arrogant attitude towards family of people in their so called care. I wouldn't trust them to effectively care for a goldfish.
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Voyage Care is a sector leading provider, with over 35 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.
