Avoid this company like the plague. I’ve given a one star because zero wasn’t available. I worked for this company for ten years, long before voyage took over and that’s when it went down hill. Voyage are a business. This company has nothing to do with care, it’s all about profit. They will abuse their staff, have no consideration for the welfare of its staff or clients, and if you dare to complain or raise a grievance, or say anything bad about the company they will be all over you like a rash and bully you until you feel you have to leave. They have no moral code or standard of ethics, and any complaints you do make, especially if they’re valid, will be ignored and brushed under the carpet and you will then be victimised. There is no communication, management have no idea what they’re doing and promise you the earth but fail to deliver every single time. My experience is as both a staff member and a family member of a client. I wouldn’t let this company look after my dog, let alone anyone else. And that’s not the staffs fault, the care staff on the operational levels are dedicated, hard working and reliable, being beaten into the ground by the company, over worked and underpaid and constantly hounded. Packages are chronically understaffed, the turnover of staff is huge. Would not recommend this company to anyone, from either point of view.Edit- I should make clear this is the voyage specialist healthcare (north east) division.
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Voyage Care is a sector leading provider, with over 35 years’ experience of specialist care and support. We support over 3,500 people with learning disabilities, autism, brain injuries and other complex needs across the UK.
