In-store, the team is knowledgeable and often goes above and beyond. However, online experiences have been frustrating. They offer a next "working day" delivery option at a higher cost, which is reasonable, but when it doesn't arrive as promised, the response is lacking. No sympathy, no option to reschedule, and no refund, just a message saying "no refund" and "your fault". So while in-store service is excellent, online support is quite poor.
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