As a new customer, I purchased a device in early November to replace a broken one bought elsewhere. When I returned for advice on replacement coils, the assistant recommended the wrong ones. I assumed it was an honest mistake and expected a replacement, but the assistant responded aggressively and insisted it was too late. I was told I should have come back sooner and offered a discount on the incorrect coils. I felt unfairly treated and the company's responses were dismissive, hiding behind terms and conditions. My experience left me upset, and I doubt I would return.
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