vr-rock.com

3.7
3.7 Based on 41 reviews

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Please read if you plan on ordering

Please read if you plan on ordering. Rush shipping isn't actually rushed. I had to wait 3 weeks. Also, if you need to cancel an order, do not think you can do it. I went back and forth with customer service for trying to cancel an order 1 hr after placing it. They fulfilled the order regardless and had no ability to cancel or refund. They also do not do returns obviously. I have no use for 2 pairs of glasses that don't really work.The lenses are obtrusive and really ruin the experience by simulating having 2 pairs of glasses on.Edit because VR rock responded and is trying to save face for ripping off people. Separately, They have privately messaged me to try and pay to have this review removed for a fraction of my original payment refunded. I responded stating they should refund both of my orders for refusing to cancel well before production and shipping.1 hour after my initial purchase, I sent my first message requesting to cancel a standard shipped order as I had created a second order with rush shipping as that's what I needed. I have 15 messages of correspondence over the week following the order date where vr-rock refuses any notion of cancelling. I was placated with excuses of "the automated system processes orders within 15 minutes" which is an outright lie as rush shipping took 3 weeks to arrive and standard shipping was nearly 6 weeks. I'm only messaging now because my issues should very well be seen by others as this company isn't one that should be given business.

1
Date of experience: Dec 26, 2024

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