Update 3: VR-Rock flagged my review for containing defamatory content. As asked I removed some text in my review. Just to be clear Vr Rock asked me previously, rather rudely, to remove my review and even stalked me for a while (mails on a daily basis).But that is not the reason why I'm giving them a bad review (tricks are allowed, keep checking their banner on their website for several days 😉).I ordered PSVR1 and PSVR2 lenses, both with blue light filters. Although they claimed these would be shipped fairly quick I had to ask them what was happing with my order because after waiting for 2 weeks they still hadn't shipped the lenses. Once shipped (took them 3 weeks) however they arrived quick and without any other problems.Upon receiving the lenses I noticed no difference with my other lenses (from VR optician), quality is a bit less the the VR optician lenses but ok. Unfortunately for me this is the main problem with these lenses from VR Rock because their should be a difference. I ordered lenses with blue light filters and paid $20 ($10 each) extra to get those filters on my lenses. However both pair of lenses arrived without the bleu light filter. I checked thoroughly and this got confirmed by a local opticien.I contacted customer support and asked them for clarification. They swiftly responded and said they would look into it. After waiting a bit I contacted them again, haven't got any response from them since.So opened a PayPal dispute to ask for any clarification the official way and asked a partial refund ($20) for the missing blue light filters. No reaction. Evolved the dispute to a claim. Paypal refused my claim because the purchase/product isn't covered by them. So be aware. I think there are other company's with a far better product and customer support. Edit 1: As a response on the reaction below from Vr Rock. My order #21609 but as I said. I allready contacted support. And after an initual response their was no follow up or any reaction on my reminder a week later.Edit 2:For everyone to decide if they are trustworthy or not.The next day after my negative review they answered on my question. "... However, I am applying for a $20 refund for you in hopes of ensuring our customers' satisfaction and that you will be happy. We noticed that you left us a negative review on Trustpilot. Could you kindly help us remove the review on Trustpilot? Your feedback is truly valuable to us, and we sincerely appreciate your understanding. If you are still concerned, if you can providing valid evidence and if it turns out to be as you claim, we are willing to refund you an additional $20....."The next day followed by :" To make things right, we would like to offer you a $20 refund and kindly ask if you could help us by removing the review on Trustpilot.Thank you very much for your understanding and support"2 Days later followed by:"Before we process the $20 refund payment, Could you help us remove the negative review on Trustpilot? "To be clear. I haven't got any refund and it looks like I won't get a refund if I don't remove this review.Therefor changed the review to 1 star (was 2 before).
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