Don't do business with VRSF, plain and simple.I worked at a parts store like ECS in Australia and they were recently a dealer for VRSF. Some of the staff knew Tiago (the owner of VRSF) personally, they went way back to when his "warehouse" was at the back of his house.Since day one of being an established dealer things were going downhill. It started (and still continued to this very day) with poor logistics handling and damaged parcels becoming a common occurrence, we have actually had to repackage items and in some severe cases replace items which were damaged from handling. VRSF's fault? maybe, we don't know what their packers are like. Maybe it was the logistics companies, who knows, but all we know is that over the 6 months we have dealt with VRSF, it was never addressed.Then the failures of commitment to small things. We were told by Tiago that we would be added to the website, would benefit him as much as us right? Given the site has no Australian preferred dealers thus leaving Australian customers feeling, what I would say left out. Anyway, 3 months passed, reassured it would be done, it never was. This behaviour was a sign of what's to come.The lack of communication. You'd think that as a dealer, above all types of customers, we would be informed if parts went out of stock, would not be included in consignments, would be packaged in with other parts in the same box (had an instance where a customer was sent 3 additional items because they were crammed into his box that was sized specificlly for his order which we had to end up tracking down thanks to no help of VRSF or Tiago, all for the sake of saving on shipping) and many, many other things like that. but no, think again! The closest thing we had to an indication that an item was out of stock was when one of the packers from VRSF put a pen line through an item on the packing slip... That's right... a pen line....We had tens of thousands of dollars worth of orders literally up in the air, understandably disgruntled customers and speedshops which we were left to answer. What could we even say to them? We had nothing..We've had it, we had no other choice but to be direct in putting forward these issues to Tiago. After numerous attempts of being the nice guy, we had to be blunt, what was going on was not only affecting our reputation and VRSF's, it was crippling us financially. To the point of contemplating closure.And so the "war of words" (not literally, we were very professional and maintained a respectable manner) began. Sidestep after sidestep from Tiago, being told that we need to keep better track of our purchases, we have to provide almost impossible pieces of information to back our claims, we had to email directly from the account we made purchases from, petty things, very petty things. No acknowledgement of the issues and no offer of a resolve, until finally. He "had it" with us, revoked our wholesale account, processed numerous refunds without being told prior (still yet to receive refunds for over $7,000 worth of orders made) and essentially told to f&*k off.It get's better. The excuse for being shunned? We're selling other brands which are a conflict of interest. That's right, according to Tiago, a parts store (us) cannot sell more than one brand... What a lame excuse, but a valid one in his eyes to run away from a problem that not only we are facing, thousands of other consumers are too (see the forums)Side note: Why does, say, ECS have an account with VRSF to sell parts since they also sell direct competitor parts?? Anyone got an answer for that??The aftermath. We're out of pocket and our customers are angry. Angry at us? No. Angry at VRSF. We haven't kept quiet about this, we've told our customers and shown them what we have had to deal with and where things are at and well.. It's not looking good for VRSF.Yes we are in the midst of a pandemic and seasonal disasters have occurred in the state of which VRSF operates (Florida) I get that, but the way VRSF has handled it... far from professional.AVOID THEM.
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