I had high expectations for this company since the reviews of the products, forum posts and their "Lifetime Warranty" were extremely appealing. I decided to order a midpipe from them for my BMW. Shipping did take a while, but after receiving it I installed it. It seems as if their Quality control is only with their pipes and not the hardware they also supply. No instructions, warnings, or recommended torque specs were given, so I assumed it's just a free for all. Two clamps immediately sheered while hand tightening them during the FIRST installation. I reached out to customer service with photos and explained to them that BOTH clamps broke at the weld points while trying to tighten them, which left me no choice but to clamp them really down and actually twist a clamp, to avoid a LOUD exhaust leak. After their "investigation", they deemed it my fault for over tightening (since they only looked at one photo and assumed both photos applied to one clamp) and refused to replace, discount, or even offer free shipping on a new pair of clamps. You can clearly see the failure point was at the little dot of a spot weld (only 4 hold down this piece of metal), a defect in the craftsmanship. Furthermore, although this ball clamp was labeled "VRSF", hardware doesn't apply to their lifetime warranty of defective VRSF products, which nowhere on the site states that either. They have now stopped responding to my messages. Buyers beware that their hardware is terrible and don't expect it to last long.
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