I used them for years without a single problem or issue. COVID seems to be the default excuse for poor service, followup or anything else.Last year I couldn't get an appointment while COVID was going on but they sure kept taking the payments. I had to move to a new place. Tried getting an appointment and since there were very few in their program in the new place I had to drive to Clemson Eye. Beautiful place but they only care about their medicare paid lasik patients. They took eye stats and then dilated my eyes then changed the specs. After I left they never called to followup. I called numerous times no one answered and no one returned the calls. I eventually found an only company after 6 months which took me into 2021. I never used the lense coverage in 2020 but they charged me for it every month. Contacted VSP the person sent me a message saying that I qualified for the program but had to fill something out which I did, of course there is no record of it. So when I showed up the eye doctor said I get the vision part but not contacts. Now why in the world a person go for an exam and not buy contacts for close to 6 months?So, I called to cancel and was informed that I couldn't because I had used the service in 2021 and it is a year contract. I explained and stated apply the benefit I used in 2021 to what wasn't used in 2020 and let's call it a day and I will find someone new.COVID has become the excuse for everything. Its the excuse for crappy service and lack of responsibility on people doing a job. As a veteran, you would think they would try harder or say. We'll take care of it but there is always one more hoop to jump through, one more excuse. It took me a month to get the eye appointment I had today. I even asked if I could do out of network and use the same doctor the VA was going to send me to for my regular eye glass appointment but no couldn't do that. It save their company money but we don't want to do that. Horrible but I guess crap is the new normal.
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.