I called for an insurance plan & I was thorough about the plan I needed. They signed me up for the wrong plan. I called right back n they said i’d get a refund in 7-10 days..10 days later I follow up they now say 10-14 business days. I wait and call back they said it was never processed & I will recieve a refund in 24-48 hours. I immediately get a email saying my refund will process minus any fees in up to 30 days. I wait 48 hours n call back n they said they refunded my money minus a $5 enrollment fee…Also they said they refunded my money n I checked n it’s not there. I told them that n they said take it up with my bank, it’s not their fault that it’s not showing up in my bank cause in their system it’s already refunded….Now they say I have to email them separate than my initial request my $5 refund. These people are crooks. Their entire system is designed to rip people off. Specially those who forget or don’t follow up..smh..this is a company full of con artists.
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.