As many other people have said, I'd give a "zero" if I could. I've had to bring on an attorney to help me deal with this company, which refuses to abide by its own insurance contracts, placing customers in 6-to-8-week holding patterns before finding (nonexistent) loopholes to avoid paying simple reimbursements that are well within their insurance plans. Customer service officers on the phone are rude and poorly trained, either giving deliberately false information or simply giving information without a clear understanding of the company's own policies. You are much better off just paying for your vision care out-of-pocket than dealing with this thuggish money sink.
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.