Incompetent staff, dishonest customer service. Visited the Angel, Islington cinema, to buy gift card/vouchers. It took 3 different members of staff to attempt processing this. After several attempts, they couldn’t complete transaction (£40) Said my card had failed, but couldn’t be certain if transaction had gone through or not?. Asked them to void transaction but said they couldn’t do this. They told me to ring customer service, which I did, as when I checked my bank the £40 had been taken out. Customer services assured me refund would be processed within 5-7 working days. After 11 working days still no refund. Contacted them again and basically told me same lies that refund would be processed in 5-7 working days. Still awaiting refund.
Note: I eventually purchased a Vue gift card from Sainsbury’s and paid for it via the self checkout with no problems.
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