Went to Group 1 Manchester branch on 9th January 2026..I called weeks before my appointment to let them know my hybrid car wasn’t charging. They booked me in — fine.Dropped the car off at 9am. At 2pm they ring me to say the car is charging and everything is “fine”. Turns out they were too useless to check both the fast charger and the normal charger. I had to be the one to prompt them to do their job properly…. (This is just the start)An hour later customer service calls back to say their fast charger doesn’t work at that site, and I’ll need to rebook or take it to another branch.1. Why couldn’t they show some urgency and take the car somewhere else themselves to get the fast charger checked?2. If they had anything about themselves, then you’d prepare everything in advance and ensure that all the charging stations would be working prior the customer arriving?3. If they did No.2 then you could have sent me to a different branch instead of wasting my time.No accountability from anyone on the phone. No urgency to actually solve the problem. They even claimed they’d “done their job properly”.I know all the old managers have left this branch recently so clearly whoever has been hired has zero experience in customer service and nothing about them. Literally, the worst customer service I’ve ever received.
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