In April 2023, I purchased a “VW Approved Used” vehicle from Vertu Volkswagen Leeds for £12,372, advertised with a 2-year warranty.To this day, I have never received the promised Approved Used multipoint check report (VW’s official website states this should be provided on collection). This raises serious doubts about whether the car actually met Approved Used standards.Within months of purchase, multiple serious faults emerged:• Air conditioning failed completely (first noticed in June 2023, repeatedly failed despite re-gas)• Both low-beam headlights stopped working (discovered August 2023, failed MOT in 2024)• Multiple failures to start properlyAll issues occurred within 6 months of purchase, so under the Consumer Rights Act 2015, they should be treated as present at the time of sale. The complaint process was lengthy and frustrating. The Motor Ombudsman upheld my complaint regarding the missing pre-sale check report, confirming it breached the Vehicle Sales Code.Overall experience has been extremely disappointing – I feel misled and have lost trust in both Vertu and the Volkswagen brand.
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