I had no issues with my vehicle until the engine warning light came on. Citygate Ruislip carried out a diagnostic check and confirmed that urgent repairs are needed. The faults identified—the EGR cooler and tailgate wiring loom—are well-known issues on VW vehicles, so I believe Volkswagen should offer a goodwill contribution.Citygate advised me to contact VW Customer Service, but despite already paying for diagnostics, I was told I must pay for further checks. This was never mentioned by Citygate, and if the repairs are “urgent,” they must have already assessed the faults.This has left me feeling that VW is adding unnecessary charges. After raising this with Customer Service, I have been ignored for days, and although my case is now “escalated,” no resolution has been provided.Meanwhile, I’m worried about driving the car and have had to hire a vehicle at my own expense, adding financial stress and impacting my wellbeing. I feel I’m being passed around with no real support.This situation is unacceptable.
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