We bought an Id3 (EV),been at dealership since October 1st,refuse to look at it until October 18th,disgnostics by AA,identified over 40 software issues,most serious affecting brakes. Given a vauxhaul as courtesy car,expected to pay for fuel. Dealership extremely unhelpful,not enough trained technicians, how can such a big company sell expensive EVs and not have enough qualified technicians? Dealerships response has also been, 'you're agreement is with VW not JCT600',yet the dealership has a VW sign and is where VW instructedus to take the vehicle.Customer services,don't communicate with customers. WILL NEVER BUY VW AGAIN. Happy to take £40,000,plus money for servicing,yet treat customers disgracefully when the car(under warranty )develops software issues. Dealership and customer services always give conflicting information. Premium prices for a well below budget service. We had to contact VW uk via Twitter to get any kind of response,even then we have to keep chasing things up. Customer services said they don't know how long to source parts,which is odd considering the dealership says the vehicle hasn't been looked at yet,so who exactly is telling us the truth?
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