Visited the local branch on 9th January 2026. I called weeks ahead to report that my hybrid vehicle wasn't charging, and they scheduled an appointment — which seemed fine. I dropped off the car at 9am, and by 2pm, I received a call stating that the car was charging and everything was 'fine'. It turned out they failed to check both the fast and regular chargers. I had to remind them to perform their duties correctly... (this was just the beginning). An hour later, customer service reached out to inform me that the fast charger at that location was out of order, and I would need to either rebook or go to another branch. 1. Why couldn't they have acted quickly and taken the vehicle to another site to verify the fast charger?
2. Shouldn't they have been proactive in ensuring all charging stations were operational before my arrival?
3. If they had done point No.2, I could have been referred to a different branch instead of wasting my time. There was no accountability from anyone I spoke with. No urgency to address the issue. They even asserted they had 'done their job properly'. It’s clear that the recent management changes have left this branch with inexperienced staff, resulting in the worst customer service I've ever encountered.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Volkswagen UK. Discover all the information about our new & used cars, offers on our models & financing options for a new Volkswagen today.