I had a terrible experience with the service team regarding my urgent recall notification. After paying £180, I was informed that the SOS system was faulty, which I was already aware of due to a dashboard warning. They claimed they couldn't proceed with the recall until the SOS was repaired, estimating the cost at £2400 since my vehicle was just out of warranty. I escalated the issue to the support team, who reached out to the service provider to request the recall be performed as per the guidelines. Unfortunately, the service provider failed to respond. Later, I received another message stating that my vehicle wasn't registered under my name, despite sending the necessary documentation back promptly. Now, I am left driving a potentially unsafe vehicle, and no one seems to be taking responsibility. I am considering initiating a civil case against the company. I gave one star because zero isn't an option.
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