ToCustomer Care / Head OfficeVolkswagen UKDear Sir/Madam,I am writing to formally escalate a complaint regarding my vehicle (Vehicle Number: LL75XSV) purchased from ID.7 Volkswagen South Gate on 1st January 2026.At the time of delivery, I noticed two minor scratches on the vehicle. I immediately brought this to the attention of the dealership staff member, Dornal, who inspected the car and assured me that:- I would be booked after two days and the scratches would be repaired within two hours, and- The rear mats were not available at the time of delivery and would be delivered to my home at a later date.Despite these assurances, it has now been 20–25 days, and neither the scratches have been repaired nor the rear mats delivered.In addition to this, I am experiencing a serious issue with the vehicle’s charging cable. When I connect the charger at night, the charging automatically stops on multiple occasions without any clear reason. This issue has occurred several times and suggests a possible fault with the charging cable or charging system, which is extremely concerning for a newly purchased vehicle.Throughout this period, I have attempted to contact the dealership reception several times. Unfortunately, my calls are either unanswered or I am repeatedly told that I will receive a callback, which never happens. On one occasion, I was told I would be contacted the following morning; however, when I called again, I was informed that the staff member was busy and would call later. This level of customer service is unacceptable.As a Volkswagen customer, I expect all commitments made at the time of purchase to be honored and any vehicle defects to be addressed promptly. I therefore respectfully request your immediate intervention to ensure that:- The scratches on my vehicle are repaired without further delay,- The rear mats are delivered immediately, and- The charging cable and charging system are fully inspected and the fault resolved.If this matter is not resolved promptly, I will have no option but to escalate the issue further through the appropriate consumer complaint channels.I look forward to your urgent response and a swift resolution.Yours faithfully,Mohammad Sulaman Yousaf Rani📞 07780789548📍 LondonVehicle Number: LL75XSV
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
