I really loved my VW Atlas SEL — but this experience has been beyond frustrating. At just 13,000 miles, the A/C failed, and my car has now been in the shop for over 3 weeks (4 weeks tomorrow with escalating repairs: compressor, valves, evaporator, even full dash removal. It's some sort of manufacturing defect, but in been given little explanation, just continued repairs and delayed completion.As a full-time working mom of two during a busy summer, I've been left without a vehicle, no loaner, and no confirmed rental reimbursement. I've been bounced back and forth between the dealership and VW Customer Care with no clear accountability or resolution.I expected better support and reliability for a vehicle this new and under warranty.Disappointed and frustrated is an understatement.
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
