Dropped my car off Sunday night for a Monday at 7:30 am appointment. Get quoted $2,000 to fix a bunch of problems that were magically missed the last time I was there even though that was in March. Tyler told me that they had to order "some" of the parts. That they were expected Tuesday and the work would be done on Wednesday. I texted by rep, Collin Bourque, at 1:46pm asking if there was an update. Received no response. I called at 2:12pm and Collin told me that my car wasn't done because "last night there was no security guard so we didn't get our parts delivery." I then asked what that meant for my car. He said he couldn't tell me. He then said I had to speak to Tyler. He then hung up on me instead of putting me on hold. I called back and was told Tyler was at lunch and would be back in "probably 10 minutes." An hour and a half later I call back and I'm told the part for my car won't be in until Friday. If I had been told on Monday, that the part wouldn't be in until Friday, I would have told them I can't do that without a loaner. They still haven't been able to tell me if the car will be ready on Friday. I'm not even convinced they ordered the part. The biggest issue here is that I would not know that my car was going to take two - three more days than expected if I had not called. Executive Volkswagen had no intention of calling me at any point.
Claim your business profile now and gain access to all features and respond to customer reviews.
Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
