vw.com

2.3
2.3 Based on 121 reviews

Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg....

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Caden Adams
Incompetent Customer Service

I had my wife's VW financed through VW Credit. After 3 years of autopayment, I traded my car to a dealership. The dealership sent the payoff to VW Credit by mistake and they applied the payoff to my wife's car...not the same car or VIN. They cut off my autopay. Released the lien and held the dealers money for a year. After a year of trying to get them to fix it, they sent the dealership their money and sent me repossession threats as they now considered me pass due. My account had been inactivated and I had no way to pay them for a year. After 4 VW's I will never do business with VW again. I ended up sending them a check to pay off the car so I would never have to deal with them again.

1
Date of experience: Mar 23, 2025

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Business Details

  • Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.

  • language https://www.vw.com

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