Words fail me when it comes to describe my experience with VW. My car (Tiguan 2018) is subject to a recall due to issues with the sunroof which means it is letting vast amounts of water in. When taken to Alan Day Hampstead, was advised that it wasn't a problem caused by the recall issue (blocked pipe) but another issue (also caused by a blocked pipe...) They want over a £1000 to repair and dry the car. It's at this point, my nightmare with Customer Services started. As the issue is effectively caused by the same part as the recall, I believe they should be liable for the cost. They were very sympathetic and said they would investigate. And then nothing. Despite repeated chasing via email, telephone, twitter and live chat for 2 weeks we are no further forward. In the meantime I am without a car which is sat doing nothing at Alan Day. To add insult to injury, Alan Day are now threatening to impose storage charges unless we can find a way forward. You couldn't make it up. I am close to tears as I write this and if anybody in VW is reading this, please please please get in touch.
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
