Disgraceful customer service from VW Group after engine failure on a 5 year old Seat Ateca. After three months of investigation into the fault, VW ruled that extended warranty would not cover engine replacement due to a foreign object getting into cambelt casing and causing it to skip which caused irreparable engine damage. Leaving us with a cost of at least £7k at the end of our PCP agreement. No explanation of how a 'foreign object' got into the casing or evidence of this object. Contradicting advice from technician (who advised cambelt was shredded) and VWFS warranty company (who provided photos of intact cambelt with serial number worn off - suspicious!)Poor communication though out and no consideration for the customer. I have written to Watchdog and will seek legal assistance from Citizens advice.
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
