I was sold scratch and dent protection by VW as part of buying a new VW Golf, for an extra cost.VW has selected Car Care Plan, based in Yorkshire, to run the policy and the actual repairs/assessment is done by DWV.During the last six months I have been making a claim for a small dent on my car. It is the only claim I have made in the last four years It has been declined because apparently the dent is more than three millimetres deepThroughout this process is been total nightmareCar Care Plan I've had to chase constantly through the process and they have consistently not bothered to reply to meDWV seemed to be the one that made the claims decisionThey asked for proof of the size of the dent by sending a pic of the dent with a £1 coin in the is fos scale (which is three millimeters high apparently)I sent a number of clear pics showing how small is - with the pound coin - clearly showing it’s less than 3mmThey declined the claimAs justification, they sent their own picture showing the dent The picture was a from a long distance, blurry, and, even though DWV requested ME to show scale by using the pound coin - THE PICTURE DWV USED HAD NO SCALE/NO POUND COINNevertheless, the rejected my claim solely with the evidence of THEIR, poor pictureThis is now been going on for six months I hold VW responsible for selecting a poor partner, Car Care Plan for dreadful customs service and DWV for making a poor decision just to avoid the cost of settling my small claim
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
