So my car came into the garage last week due to a software fault, I was called on Monday to say my car is fixed and I can come and collect it. I collected it, they told me that there was no issues and they fixed my fault, then on Wednesday evening the same faults happened, spoke to Becky in servicing and she was very rude to me and told me that the showroom is about to shut and there is nothing they can do for me, then I spoke to the service manager and he took in my car on Wednesday evening and they have had my car since then. I spoke to Becky again this afternoon (Friday) and she told me that the software update failed and it would be a week till my car would be fixed, then I spoke to the service manager again and he told me a completely different thing. I also asked if I could have an automatic as I am struggling to drive the manual car you gave me, I haven’t driven a manual in months and I keep stalling it which is not really safe and I have a young child. He said that there is nothing he can do he will call me on Monday. I’m not being funny but in your hold music you say you have excellent customer service, but I am definitely not getting good customer service!!! I would encourage people to go elsewhere, definitely do not go to VW WORCESTER
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
