had been a customer of vw for some 30 years and as a commercial customer pleased with local garage over the years in regards service Ect unfortunately decided to change my 4/5 yr vw Amorok to the new vw Amorok and is currently sitting in garage over two months awaiting parts which are in back order and nobody can say when they will be in stock as I bought this vehicle for my business to tow with due to towing capacity I was given a van by my local dealer but they state can't get insurance for a 4x4 loan vehicle and I have stated the loan van was of no use to me as required something with 4X4 and capacity but to no avail an they stated to contact customer services when I did this something similar to some of other comments I was asked what I had done to see if parts available in other VW Dealers and asked for part nos for the back ordered parts and I explained how would I know this and had vw customers now to start doing VW S, Work after paying a substantial amount for the new vehicle and "customer advisor asks what did I want them to do I asked if the contact was UK VW CUSTOMER SERVICE based in England and was informed yes but when raised complaint a manager contacted me to state that I should not have been treated like this an when I pushed again on where VW GB was based I was informed I was talking to South Africa where VW UK WAS BASED I stated that this was not correct to show in booklet that came with vehicle which stated based in Milton Keanes uk (which was normally contact centre ) I am currently hiring a 4X4 vehicle from a vehicle dealer on top of paying for my pickup sitting in garage. my local dealer has always been very helpful but they state that this is now taken away from them in regards contact /ordering parts and iam not the only person in regards these issues I have lost all faith in the company(VW ) and feel since covid that nobody takes ownership of their product and wonder if this is the start of issues on a vehicle with just over 4k on it I wonder what the vw executive in charge of the brand in UK feel about such negative feedback and appears if they keep giving apologises for the issue but unable to say when the part will be in stock and I have stated how can I run my business and unable to plan due to above issues.The customer centre state they can't see what vw uk have on file due to data protection in another country and wonder who's brainwave it was to farm out to overseas the Vw brand had been taking a knock this past few years in the press and I was supporting brand as over years I was given good service by local dealer I thought they would be keen to win back and keep long term customers and "word of mouth"is the name of the game in the commercial world and I will be making sure to warn any of my contacts thinking of purchasing VW products due to the shabby dealings Iam. currently experiencing and basically being put from one section to another ...hoping I will get tired and go away
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Volkswagen (German pronunciation: ), shortened to VW, is a German automaker founded on 28 May 1937 by the German Labour Front under Adolf Hitler and headquartered in Wolfsburg.
