Bought a passat in March at Heritage weston super-mare. Was told by the salesman the car would be serviced, undergo an MOT, and be put through a multi point inspection.I drove the car home some 120 miles. Later, I could hear some rubbing/grinding noise which was coming from the front brake discs. My wife even commented on the noise. When I checked the DVLA site I found that it had not been issued a new MOT. When I complained to the sales manager he took immediate action and had the car collected. I'd also complained to VW by that time.The car was put through an MOT, and returned to me. When I again checked the MOT history, I found that the first test they conducted, was a fail due to a defective wiper blade, with the front discs wear as an advisory. It was then resubmitted and passed with no advisories. Heritage had put new discs on the car as well as a new wiper blade. So, I was sold a car that would not have passed an MOT. Not what I expect for the money I paid. Why didn't the multi point check pick up these issues? Was it conducted in the first place? I also doubt it was serviced.I'm grateful to the sales manager for taking my complaint seriously and dealing with it in an efficient manner. I cannot say the same for the staff member who sold me the car, not impressed.This would have been a 1 star review had it not been for the managers actions. It seems their front of house staff (the most important role) are letting them down. Shakes ones confidence in the vehicle, I hope there are no more surprises in store for me.
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Established in 1986, we have a team of over 80, many who have worked with us for more than ten years and live and breathe the car enthusiast lifestyle.
When it comes to selling and producing our parts the benchmark is very clear: Would we be happy using and fitting these parts ourselves, to our cars? Spending our spare time maintaining, modifying and restoring VW and Porsche vehicles we understand what is required of a part with regards to quality and aesthetics, and we use this knowledge to ensure we provide our customers with the very best parts available to help with their projects.
Located on the South Coast of England, we are perfectly placed to offer parts for VW and Porsche vehicles from manufacturers in the UK, Europe and Asia as well as supplying components from select sources in USA and South American too. With a huge range covering air and watercooled VW as well as Porsche vehicle parts too, we are a one stop shop for your specialist parts requirements. We have a network of trusted shipping partners that help us deliver our services to enthusiasts all around the world. We send our products fast and fully insured to our customers, with them often arriving quicker than ‘coast to coast’ internal shipments.
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